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enterprise · agency · headless · 3-week average sales cycle

Built for operators at scale. Audited like infrastructure.

Sumeru Systems isn't an app you bolt onto Shopify. It's the platform your data team builds on. Three deployment patterns, one runtime — Shopify Plus, agency portfolios, and headless storefronts.

Operational guarantees

The numbers your procurement reviewer will ask for.

99.99%
Uptime SLA
RTO 15m
Recovery time
RPO 1h
Recovery point
5 day
SecQ response
Multi-AZ
Deployment
365d
Audit retention
01 Deployment pattern

Shopify Plus

For $1M+ commerce teams who outgrew the patchwork.

Your data team is shipping integrations into Looker. Your marketing team is in five tabs. Your CFO is asking for attribution numbers that 'reconcile.' Sumeru is the platform you stand up so the next two hires don't have to be tool-wranglers.

Talk to sales for Shopify Plus
What's first-class
  • Native Shopify Plus B2B + multi-currency support
  • Cost-aware GraphQL throttle so we never trip your bucket
  • Multi-storefront under one shop tenancy
  • Data exports to your warehouse on a schedule
02 Deployment pattern

Agencies

For agencies managing 3+ Shopify shops who want one operating system.

You charge clients for outcomes. You can't deliver outcomes if every client's dashboard is a different vendor. Sumeru is the operating system you stand up once and resell as a managed service across every client — with white-label, plan inheritance, and approval queues as first-class features.

Talk to sales for Agencies
What's first-class
  • White-label per client (logo, color, support URL)
  • Plan inheritance — clients get your tier without paying twice
  • Approval queues for client mutations (4-eyes principle)
  • Per-client RBAC + audit trail for compliance
  • Agency dashboard with portfolio-wide KPIs
  • Monthly usage CSV export for billing reconciliation
03 Deployment pattern

Headless storefronts

For Hydrogen / Next / Remix builds where the storefront isn't Shopify's checkout.

You're running a custom storefront against Shopify's Storefront API. Standard Shopify apps don't work. Sumeru ingests events from your custom front-end via the public API and sends actions back through Shopify Admin GraphQL — same primitives, custom plumbing.

Talk to sales for Headless storefronts
What's first-class
  • Public API for event ingest from any front-end
  • Webhook subscriptions outbound for custom workflows
  • Storefront pixel (15kb) for client-side event capture
  • Headless attribution with cross-domain support
04 Enterprise commitments

What you get on Enterprise contracts.

Beyond the feature matrix — the operational guarantees that make Sumeru stand up to legal review.

99.99%
Uptime SLA
With service credits for breach
RTO 15min
Recovery time objective
Multi-AZ active replica
RPO 1hr
Recovery point objective
Hourly encrypted snapshots
Multi-region
Deployment topology
EU + US options
Quarterly
Architecture review
60-min session w/ engineering
Dedicated
Customer success
Single CSM point of contact
5 day
Security questionnaire SLA
SIG, CAIQ, custom formats
Custom
Data retention
Per regulation requirements
On request
Penetration test reports
Annual third-party assessments
05 How buying works

The enterprise sales process.

No surprises. We don't pitch — we scope. Average cycle: 3 weeks from first call to signed contract.

  1. Week 0

    Discovery

    30-min call. Understand your stack, GMV, team size, current attribution tooling, agency relationships.

  2. Week 1

    Architecture review

    60-min technical session with our engineering team. Whiteboard, runtime walk-through, Q&A.

  3. Week 2

    Proposal

    Custom contract scoped to your deployment. Includes SLA, DPA, custom retention terms, security questionnaire response.

  4. Week 3

    Onboarding

    Dedicated CSM kicks off the deployment. 4-week ramp with weekly check-ins. Production-ready by week 7.

Standing up Sumeru is a 3-week conversation.

Tell us your shop count, your GMV, and your current attribution tool. We'll come back with a deployment plan.