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accessibility · procurement-ready

Accessibility.

Sumeru is committed to making both this marketing site and the customer-facing application accessible to as many people as possible. We target WCAG 2.1 Level AA and treat accessibility as a first-class engineering concern, not a checklist.

Last updated · 2026-05-11

What we commit to

  • WCAG 2.1 AA conformance for all marketing and customer-facing pages
  • Keyboard navigation on every interactive element — tab through forms, menus, and links without a mouse
  • Visible focus states — every focusable element has a clear focus indicator (Gold outline at 1.5px, 3px offset)
  • Reduced motion respect — animations are disabled if your OS preference is prefers-reduced-motion: reduce
  • Sufficient contrast — body text and interactive elements meet AA contrast ratio (4.5:1 minimum for body, 3:1 minimum for large text)
  • Screen-reader semantics — proper heading hierarchy, ARIA labels on interactive widgets, alt text on every image
  • Resizable text — content remains usable when zoomed to 200% without horizontal scroll
  • Skip-to-content link — keyboard users can skip the navigation on every page

What we know is still imperfect

We try to be honest about gaps. As of this update:

  • SVG dataflow diagrams on product pages have role="img" with aria-label, but the long-form spatial relationships aren't yet fully conveyed via screen reader. We're working on adding longer text alternatives for assistive-tech users.
  • Animated event-stream on the homepage pauses on hover but doesn't yet pause on focus. Fix is queued.
  • Color-only differentiation in a few comparison-page badges (e.g. "SUMERU" / "COMPETITOR" / "TIE") relies on both label text and color; users with severe color blindness can still read the labels but the visual distinction is reduced.

Compliance posture

  • WCAG 2.1 AA: targeted, no formal audit yet completed; planned 2026 Q3
  • Section 508 (USA): alignment is a goal; not formally certified
  • EN 301 549 (EU): alignment is a goal; not formally certified
  • VPAT (Voluntary Product Accessibility Template): available on request to enterprise customers via legal@sumeru.systems

Testing methodology

We test accessibility using:

  • Automated checks via axe-core in CI on every pull request
  • Manual keyboard-only navigation testing on key flows (signup, contact, navigation, all CTAs)
  • Screen reader testing on macOS VoiceOver and Windows NVDA for high-traffic pages
  • Color-contrast verification against the WCAG AA formula on every published color token
  • Reduced-motion testing on every animated component

Reporting an issue

If you find an accessibility issue, please email accessibility@sumeru.systems with:

  • The URL where the issue occurs
  • What you were trying to do
  • What assistive technology you were using (NVDA, JAWS, VoiceOver, keyboard-only, etc.)
  • What you expected vs. what happened

We acknowledge accessibility reports within 5 business days and aim to ship a fix within 30 days for verified issues. We don't have SLAs on accessibility (yet) but we treat reports as high-priority.

Third-party content

Some content embedded on the site originates from third parties (Plausible Analytics script, Google Fonts, etc.). We've selected these vendors in part for their accessibility track record but cannot guarantee their independent compliance.